Category: resources

Call Tracking vs. Phone Analytics for Clinics: What’s the Difference? Takeaways Call tracking and phone analytics solve different problems, but both are essential to understanding what’s really happening with your clinic’s phone calls. Call tracking helps you measure the success of your marketing. Phone analytics helps you improve your front desk performance. If you’re only […]

How Phone Call Analytics Can Help Your Clinic Book More Patients Takeaways Missed calls = missed revenue Call tracking helps you coach your team with real conversations Better phone experiences = happier patients Analytics lets you invest smarter in your marketing Let’s Be Honest, You Might Be Losing Patients Without Realizing It Imagine this: someone […]

How to Track Phone Call Performance at Your Medical Clinic Takeaways Don’t fly blind. You need to know what’s happening on your clinic’s phones. Use tech to track the basics like missed calls and response times. Coach your team regularly so every patient gets a great first impression. Even just tracking a few call metrics […]

Where to Get a Free Mystery Caller Audit for Your Canadian Clinic Takeaways Many Canadian clinics are unknowingly losing potential patients on the phone. The Mystery Caller Audit gives you real insight into how your front desk is handling calls. It’s free for clinics in Canada, no commitment required. You’ll walk away with a recording, […]

Where to Get a Free Mystery Caller Audit for Your U.S. Clinic Takeaways Many clinics lose patients over the phone and don’t even know it. A free Mystery Caller Audit gives you real insights into how your team handles new patient calls. It’s available now for U.S. clinics You’ll receive a full call recording, scorecard, […]

How to Tell If My Front Desk Is Losing Patients on the Phone Takeaways Many clinics lose patients on the phone without realizing it. If calls aren’t converting, it’s time to dig deeper. The Mystery Caller Audit gives you an honest snapshot of how your front desk handles real patient calls. Call Hero helps you […]

What Is a Mystery Caller Audit for Clinics? Takeaways A mystery caller audit gives you a real view of what your patients experience It helps identify missed opportunities and training gaps at the front desk Small tweaks in tone, confidence, and process can lead to more bookings You’re not spying, you’re investing in better patient […]

How to Train Front Desk Clinic Staff to Book More Appointments Takeaways Booking is a skill, and your front desk team needs training, not just expectations Focus on helping, not selling, patients respond better to care than pressure Practice makes progress, regular roleplay builds real confidence Tools + support = empowered staff who know how […]

How to Find an Office for Your New Medical Clinic in Canada Takeaways Start with a clear idea of what you need today and 2 years from now Pick a location that fits your patients, not just your vision Don’t underestimate zoning, check early, not later Be honest about your budget and what you can […]

How To Sell My Medical Clinic in Canada Takeaways Know what you want from the sale before starting Understand your clinic’s value and what impacts it Market smartly but discreetly Get your ducks in a row with clean books and organized systems Work with people who’ve done this before If you’re reading this, chances are […]