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How to Hire a Virtual Receptionist Who Knows JaneApp.
Takeaways
- Don’t settle for someone who’ll “figure it out.” Hire someone who already gets it.
- Be clear about what you need, and test for it.
- Treat your virtual receptionist like a key part of your team. Because they are.
If you run a health clinic or wellness practice, chances are you’re using (or considering) JaneApp to manage your bookings, billing, and client records. It’s a fantastic tool, but it’s only as helpful as the people using it. That’s where a skilled virtual receptionist comes in.
But here’s the thing: not just any virtual receptionist will do.
To keep your clinic running smoothly, you want someone who already understands how JaneApp works. Someone who can jump in, take the pressure off your plate, and start helping right away, with minimal training.
So how do you find that person? Let’s talk about it.
Why Hiring Someone Who Knows JaneApp Just Makes Sense
Picture this: your phone lines are buzzing, appointments are shifting last-minute, and your inbox is overflowing with client questions. Now imagine bringing on a receptionist who’s learning JaneApp from scratch. Not ideal, right?
Now flip that.
Imagine someone who already knows how to:
- Navigate your JaneApp calendar like a pro
- Reschedule or cancel appointments without a hitch
- Handle intake forms, billing, and even telehealth links
- Work with multiple practitioners or locations under one system
That’s not just helpful, it’s a game changer. Especially when you’re short on time or already juggling a million things.
Learn how a JaneApp-trained virtual receptionist can save you 10+ hours a week. Book a demo now.
How to Find a Virtual Receptionist Who Gets JaneApp
1. Get Clear on What You Actually Need
Start with the basics: What tasks do you want them to handle? When do you need them available, full-time, part-time, after hours?
Knowing this upfront will save you time later (and help you filter the right candidates).
2. Make “JaneApp Experience” Non-Negotiable
This can’t be buried in the job description, it should be front and center. Ask candidates directly about their JaneApp experience. Bonus points if they’ve worked in similar clinic settings.
Want to make it easier? Ask something like:
“Tell me about a time you managed bookings or billing in JaneApp.”
Their answers will tell you a lot.
3. Look in the Right Places
General VA sites are fine, but they’re not always the best for this. You’ll have better luck if you:
- Use platforms that specialize in healthcare support
- Ask other clinic owners for referrals (someone always knows someone!)
- Work with VA agencies that offer JaneApp-trained receptionists
Some services even pre-train their team on Jane, so you can hit the ground running.
4. Don’t Skip the Test Task
Even if someone says they know JaneApp, it’s always a good idea to test those skills. Set up a simple task, like rescheduling an appointment or sending a test invoice, and see how they do.
(Pro tip: Use a dummy account so they’re not touching real client data.)
5. Onboard Like You Would In-Person
Just because they’re remote doesn’t mean they’re not part of your team. Share your preferred scripts, how you like to communicate with clients, and what “great service” means to your clinic.
Even the best virtual receptionists appreciate some direction, it helps them match your tone and workflow.
What You’ll Gain
- Peace of mind. You’re not babysitting or micromanaging.
- Professionalism. Your clients feel supported and cared for.
- Time back. You can focus on care, not admin chaos.
Learn what questions to ask when hiring a JaneApp receptionist. Book a demo today!
Frequently Asked Questions
It means they can jump in and help right away, no long onboarding process or mistakes from learning as they go. That’s a win for you and your clients.
Not necessarily. You just have to look in the right places, healthcare VA agencies or asking for referrals from other clinics is a great start.
Sure, you can. But it takes time. If you need help now (and want to avoid hiccups), it’s better to hire someone who’s already familiar with the platform.
Medical Disclaimer:
The information presented in this blog post is for educational purposes and should not be interpreted as medical advice. If you are seeking medical advice, treatment or a diagnosis, consult with a medical professional such as one suggested on this website. The Clinic Accelerator Inc. and the author of this page are not liable for the associated risks of using or acting upon the information contained in this article.