learn how to Beat Your Competitors With Every Call
Discover your front desk’s strengths and areas for improvement with our expert Mystery Caller Audit
Where to Get a Free Mystery Caller Audit for Your Canadian Clinic
Takeaways
- Many Canadian clinics are unknowingly losing potential patients on the phone.
- The Mystery Caller Audit gives you real insight into how your front desk is handling calls.
- It’s free for clinics in Canada, no commitment required.
- You’ll walk away with a recording, a performance breakdown, and next steps.
- It’s a low-effort, high-impact tool that helps your team get better at what they already do every day.
Do You Really Know How Your Front Desk Handles Patient Calls?
If you run a clinic in Canada, you’re probably doing everything you can to grow, marketing, building your brand, keeping patients happy. But here’s the thing most clinics overlook:
What actually happens when a new patient calls your clinic?
You’d be surprised how many bookings are lost, not because of bad service, but because of missed opportunities at the front desk.
Most clinic owners think, “My team is friendly, they’re doing their best.” And that’s probably true. But doing their best doesn’t always mean they’re converting calls into bookings.
So, how do you know for sure?
Enter the Mystery Caller Audit (And Yes, It’s Free for Canadian Clinics)
Imagine being able to hear exactly what your patients hear when they call your clinic for the first time. No guesswork. No assumptions. Just the raw truth.
That’s what a Mystery Caller Audit offers.
A trained evaluator calls your clinic posing as a real potential patient. They ask typical questions, about pricing, availability, insurance, and more. Your front desk responds just like they would on any normal day.
Then you get the full recording, a scorecard, and a breakdown of how the call went. What was said, what went well, and where improvements could be made.
And yes, Canadian clinics can get this for free. Get Your Free Mystery Caller Audit Here
Why Canadian Clinics Are Asking for This Now
- Because phone calls still matter. Even in 2025, most new patients still call before booking.
- Because staff don’t always know how to handle objections. “Do you take insurance?” or “Can I think about it?” can derail a call if not handled confidently.
- Because you can’t fix what you can’t see. The audit gives you real, honest feedback from a live call, something you rarely get.
This audit is offered by Call Hero, a Canadian-born platform that helps clinics across North America track and improve phone performance. But even if you’re not a Call Hero user, the audit is 100% free, no strings.
What You’ll Get
- A recording of the call so you can hear it exactly as it happened.
- A performance scorecard grading how well your front desk handled key areas.
- Actionable insights so you know what to improve, and where your team shines.
Whether you’re just curious or looking for a serious growth lever, this audit gives you a better live picture of what’s actually happening.
Frequently Asked Questions
Not at all. Whether you’re a solo practitioner or have multiple locations across Canada, the audit works just as well. If your clinic answers phones, this applies to you.
Not if it’s presented as support, not surveillance. Most front desk staff appreciate the chance to get real feedback and coaching, especially when it helps them succeed.
Once you get your results, you can review the call with your team and use the feedback to coach and improve. If you want to keep tracking performance, Call Hero has tools that make that easy, but that’s totally optional.
Medical Disclaimer:
The information presented in this blog post is for educational purposes and should not be interpreted as medical advice. If you are seeking medical advice, treatment or a diagnosis, consult with a medical professional such as one suggested on this website. The Clinic Accelerator Inc. and the author of this page are not liable for the associated risks of using or acting upon the information contained in this article.