learn how to Turn Missed Calls into Booked Patients
AI call tracking, receptionist training, auto text-back, and performance metrics to help you answer more calls, book more patients, and stop revenue leaks at your front desk.
CallHero vs. RingCentral: Call Tracking and Front Desk Coaching Showdown
Takeaways
- If your main issue is how calls are handled, CallHero is your fix
- If your issue is with what you’re using for phones, RingCentral can help
- The best choice comes down to what’s costing you more: a clunky phone system, or poor front desk conversions
If you’ve been running a clinic for a while, you already know:
Missed calls = missed revenue.
It happens all the time. Someone calls to book, no one answers, they hang up, and they never call back. That could’ve been a new patient. Maybe even one who needed a long-term treatment plan. And just like that, the opportunity (and revenue) is gone.
So naturally, platforms like CallHero and RingCentral catch your eye. Both offer call-related solutions, but they’re built for very different things.
If you’re wondering which one will actually help you stop bleeding money from missed calls and under-trained front desk calls, let’s break it down in plain English.
What CallHero Actually Does (And Why Clinics Love It)
CallHero isn’t trying to be everything. It focuses on one very real clinic problem: your front desk team is busy, and calls are getting missed, or not handled in a way that converts to bookings.
CallHero helps you:
- Track every call (including whether it’s a new or returning patient)
- Get alerts when a new patient call is missed
- Record and score calls so you can coach your front desk (with actual call examples)
- Measure how many calls your team turns into bookings
- See how much revenue you’re recovering, or losing
It’s made for healthcare clinics. That means it speaks your language, tracks what matters, and gives you tools that improve the real things that affect your revenue.
What RingCentral Does (And Doesn’t Do)
RingCentral is a full-blown communication system, think phones, video calls, texting, team messaging. It’s great if you’re looking to modernize your phone system, especially if you’ve outgrown a landline setup or want everything in one place.
But here’s what it doesn’t do:
- It doesn’t tell you if your team is missing new patient calls
- It doesn’t show you how much those missed calls are costing you
- It doesn’t help you coach or improve front desk booking performance
It’s a phone system, not a performance tool.
CallHero vs. RingCentral: The Real Talk Comparison
Feature | CallHero | RingCentral |
Built for clinics | ✅ Yes | ❌ No |
Tracks missed new patient calls | ✅ Yes | ❌ No |
Sends real-time missed call alerts | ✅ Yes | ❌ No |
Helps train your front desk | ✅ Yes | ❌ No |
Replaces your phone system | ❌ No | ✅ Yes |
Offers team messaging/video | ❌ No | ✅ Yes |
Shows how much revenue calls are worth | ✅ Yes | ❌ No |
Which Should You Pick?
It really depends on what you need:
Choose CallHero if:
- You’re losing new patient calls and want to know why
- You want to coach your front desk to improve bookings
- You already have a phone system that works
- You care about tracking how much revenue is leaking (or being recovered)
Choose RingCentral if:
- You need to replace your clinic’s phone system
- You want everything in one place: phones, texts, video
- Your front desk is already solid on calls, and coaching isn’t a priority
Some clinics actually use both: RingCentral for communication, and CallHero for coaching, accountability, and revenue tracking.
Frequently Asked Questions
Nope. CallHero works with your existing system. Its focus is on coaching and revenue tracking, not being your phone provider.
Yes! If you like RingCentral’s phone system but want CallHero’s coaching and call performance tracking, you can run them side-by-side (depending on setup).
It’s built for clinics, full stop. That means it tracks new patient calls, alerts you when they’re missed, and shows you how your front desk is performing, none of which RingCentral does.
Medical Disclaimer:
The information presented in this blog post is for educational purposes and should not be interpreted as medical advice. If you are seeking medical advice, treatment or a diagnosis, consult with a medical professional such as one suggested on this website. The Clinic Accelerator Inc. and the author of this page are not liable for the associated risks of using or acting upon the information contained in this article.