LIST YOUR CLINIC
    LIST YOUR CLINIC

    JaneApp Data Security Features: How Your Clinic’s Information Stays Protected

    Takeaways

    • Jane is HIPAA- and PIPEDA- compliant
    • Data is encrypted, whether at rest or in transit
    • Backups happen daily, across multiple locations
    • Role-based access keeps your team’s info segmented
    • 2 Factor Authentication is available and easy to set up
    • Secure messaging and intake forms are protected
    • Audit logs let you track activity
    • No updates required, Jane handles those automatically

    I remember the first time I really thought about how secure our clinic’s data actually was.

    It wasn’t during setup. It wasn’t even when I signed up for Jane App. It was when a client asked, very casually, “So where does all this info go when I fill it out online?”

    And honestly? I had to look it up.

    I knew Jane was a reputable platform, but I hadn’t really dug into how it actually protects sensitive health info. If you’re in that same boat, running a practice, using Jane, and wondering if your data is truly safe, here’s a breakdown of what I found. No jargon. Just the stuff that matters.

    Jane’s a Health Software Company First, And That Shows

    Some apps feel like they were built by tech bros and then adapted for clinics. Jane isn’t one of them. It was built from the beginning for healthcare, with multidisciplinary clinics in mind, which means security isn’t an afterthought. It’s baked in.

    Whether you’re in the U.S or Canada Jane hits the major compliance marks:

    • HIPAA
    • PIPEDA

    Bottom line: they’ve taken the necessary legal and technical steps to handle protected health info properly.

    What Happens to Your Data in Jane?

    1. It’s Encrypted. Always.

    When your clinic’s information is saved in Jane, like notes, schedules, or billing it’s protected with encryption. That means the data is locked in a coded form that can only be read with the right digital keys, so even if someone accessed Jane’s systems, the information would stay secure.

    They also use bank-level encryption for everything that moves between your device and their servers. So when you log in, add a note, or send an intake form, it’s all protected in transit too.

    2. Daily Backups Happen Automatically

    This one gives me peace of mind: Jane backs up your clinic’s data every single day.

    Even better, backups aren’t stored in just one place. They’re saved in multiple secure locations. So if one data center ever went down (earthquake, power failure, alien invasion?), your data wouldn’t disappear and can be restored.

    Access Is in Your Control

    Account owners can decide exactly who on your team sees what. Jane lets you select roles for admin staff, therapists, interns, whatever you need. Each role has a unique set of permissions, so only the right people can view sensitive info.

    That means your front desk team can help manage appointments without having access to clinical notes or client files. It’s a simple feature, but incredibly important.

    Optional 2-Factor Authentication (You Should Turn This On)

    This is one of those things that takes 60 seconds to set up and can prevent a lot of problems. With two-factor authentication (2FA), even if someone guesses your password, they still can’t get in without a second code, usually sent to your phone or app.

    Jane supports 2FA, and it’s easy to enable. If you haven’t turned it on yet, now’s the time.

    What About Client Communication?

    Here’s something I hadn’t considered until recently: regular email isn’t secure. So how does Jane handle appointment reminders, intake forms, and messages?

    • Intake forms are shared through secure links.
    • Reminders are optional and only include the information necessary about the upcoming appointment.

    Audit Logs: Who Did What, and When?

    Let’s say someone accessed or changed a chart when they shouldn’t have. How would you know?

    Jane tracks every staff member’s actions in the system. It’s called an audit log, and it shows who logged in, what they accessed, and what they changed. This kind of transparency is not only helpful, it’s also something regulatory boards expect you to have.

    Regular Updates (No Action Required on Your End)

    Unlike older EMR systems, Jane doesn’t need you to manually install updates or security patches. They handle everything in the background, which means you always have the most up-to-date version without lifting a finger.

    So… Is Jane Secure Enough for a Mental Health Practice?

    Yes. 100%.

    Is it bulletproof? No software is. But in terms of what’s available to clinics right now, Jane’s doing all the right things:

    • Following legal requirements
    • Keeping data encrypted and backed up
    • Letting you control access
    • Giving clients a secure experience
    • Updating regularly and staying ahead of threats

    And as someone who’s actually used it every day, for everything from charting to client intake, I can say it’s one of the few platforms where security doesn’t come at the cost of usability.

    Final Thought

    Clients trust us with their stories, their pain, and their progress. The least we can do is make sure their information is treated with the same level of care.

    If you’re already using Jane, now you know what’s going on behind the scenes. If you’re still deciding, hopefully this gives you a bit more confidence in how seriously Jane takes your clinic’s data security.

    Let me know if you want a one-pager version of this for your staff, or even something to include in your privacy policy or client FAQ. I’ve got you covered.

    Upon sign-up for a Jane App, you can use the code ACCELERATOR1MO to receive a 1-month grace period on your new Jane account. Sign up for Jane App Demo