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CallHero vs. Mango Voice: Which Offers Better Call Analytics for Clinics?
Takeaways
- If your clinic is losing patients to missed or unconverted calls, CallHero gives you the data, and tools, to fix it.
- Mango Voice is a solid phone system upgrade, but lacks coaching and revenue insights.
- Choose the platform based on your biggest priority: better phones or better performance.
If your clinic is missing calls, chances are you’re also missing revenue.
That might sound dramatic, but think about it. Every new patient call that goes unanswered (or doesn’t get booked) is potential income walking out the door before they even walk in. And unless you’re actively tracking what’s happening on those calls, there’s no way to know how much revenue is being lost, or how to fix it.
That’s where call analytics come in. More and more clinics are turning to platforms like CallHero and Mango Voice to better understand and improve how their phones are being handled.
But these two tools serve different purposes. So, which one actually gives you the insights you need to grow your clinic?
Let’s break it down.
What Is CallHero?
CallHero is built specifically for clinics. It’s not a phone system, it’s a call performance and coaching platform.
Here’s what it does well:
- Tracks every inbound call and tags whether it was a new or returning patient
- Sends real-time alerts when new patient calls are missed
- Records and scores calls so you can coach your front desk
- Tracks your receptionist booking rate
- Calculates how much revenue your clinic is losing, or gaining, through calls
Think of it like a secret weapon for clinic owners who want to tighten up the front desk, stop call leaks, and convert more calls into bookings.
What Is Mango Voice?
Mango Voice is a VoIP (Voice over IP) phone system, in other words, it replaces your clinic’s landline setup with a digital one. It’s a modern business phone solution that includes:
- Call routing and auto-attendants
- Voicemail-to-email
- SMS messaging
- Call recording
- Basic analytics like call duration, volume, and logs
Mango is a great choice if you’re looking for phone system flexibility, especially across multiple locations. But its analytics are more surface-level, mostly useful for monitoring call activity, not performance.
CallHero vs. Mango Voice: Feature Comparison
Feature | CallHero | Mango Voice |
Built for healthcare clinics | ✅ Yes | ❌ No |
Tracks new vs. returning callers | ✅ Yes | ❌ No |
Call scoring + front desk coaching | ✅ Yes | ❌ No |
Tracks missed new patient revenue | ✅ Yes | ❌ No |
Real-time alerts for missed new patient calls | ✅ Yes | ❌ No |
VoIP phone system replacement | ❌ No | ✅ Yes |
Call routing, auto-attendants | ❌ No | ✅ Yes |
Call logs + recordings | ✅ Yes | ✅ Yes |
Revenue tracking from calls | ✅ Yes | ❌ No |
Who Should Use What?
Let’s keep it simple:
Use CallHero if:
- You want to fix revenue leaks caused by missed or mishandled calls
- You’re serious about training your front desk team
- You already have a phone system you like, and just want better analytics
- You want clear, easy-to-read data that helps you take action
Use Mango Voice if:
- You’re looking to replace or upgrade your entire phone system
- You need better internal call routing or SMS features
- You’re less concerned with coaching and more focused on system flexibility
You might even consider using both, CallHero for performance tracking and Mango Voice as your VoIP system (as long as the systems can work together).
Frequently Asked Questions
Nope, CallHero works with your existing phone setup. It’s focused on tracking and improving call performance, not replacing your phone line.
That’s CallHero’s sweet spot. It records calls, scores them, and gives you the tools to improve how your team handles the phones.
It depends on what you need most. If you’re happy with your phones but want insight and coaching, CallHero alone might be enough. If you’re overhauling your phone system, you might consider using Mango Voice + CallHero together.
Medical Disclaimer:
The information presented in this blog post is for educational purposes and should not be interpreted as medical advice. If you are seeking medical advice, treatment or a diagnosis, consult with a medical professional such as one suggested on this website. The Clinic Accelerator Inc. and the author of this page are not liable for the associated risks of using or acting upon the information contained in this article.