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CallHero vs. 8x8: Clinic-Specific Tools vs. Enterprise Phone Features
Takeaways
- 8×8 is a solid business phone system, but it doesn’t help your clinic book more patients
- CallHero was built for healthcare clinics, and focuses on the exact problems you’re likely facing
- If you’re tired of wondering how many new patient calls are being lost, CallHero gives you real answers, and tools to fix it
Running a clinic is chaotic in the best of times. You’re balancing full schedules, patient no-shows, insurance headaches, and somewhere in the mix, the phones are ringing off the hook.
But here’s the part we don’t always talk about:
How many of those calls are being missed?
And out of the ones that are answered, how many actually lead to bookings?
That’s where tools like CallHero and 8×8 come into the conversation. One is designed to help you book more patients. The other is built to handle large-scale phone systems for businesses of all shapes and sizes.
If you’re not sure which one makes sense for your clinic, let’s unpack it together, no techy jargon, just the stuff that matters.
So, What’s CallHero All About?
CallHero was made for clinics. Plain and simple. It’s not just a phone system, it’s a tool that helps you understand how well your front desk handles calls, where calls are slipping through, and how to fix it.
With CallHero, you get:
- Tracking of every call that comes in, and whether it was answered or missed
- Call tagging that shows if the caller was a new patient or returning one
- Real-time alerts when a new patient call is missed
- Recordings and call scores so you can coach your front desk team
- Data that shows how many calls turned into bookings, and how much revenue you may be losing if they didn’t
It’s like a performance coach for your phones, quietly working in the background.
And What About 8x8?
8×8 is a cloud-based phone system that’s mostly used by large companies with lots of departments and teams. It gives you:
- A VoIP system (basically, phones that work over the internet)
- Video meetings and messaging between staff
- Call routing, voicemail tools, and analytics for call volume
- A tidy solution if you want to replace your old phone setup
It’s sleek. It’s polished. But here’s the thing: it wasn’t built with clinics in mind, and it doesn’t do anything to help your team actually book more patients.
Quick Comparison: What You Actually Get
Feature | CallHero | 8×8 |
Made for clinics | ✅ Yes | ❌ No |
Tracks new vs. returning patient calls | ✅ Yes | ❌ No |
Missed call alerts for new patients | ✅ Yes | ❌ No |
Call scoring & coaching tools | ✅ Yes | ❌ No |
Revenue insights from call performance | ✅ Yes | ❌ No |
Replaces your phone system | ❌ No | ✅ Yes |
Team messaging & video | ❌ No | ✅ Yes |
What’s the Better Fit for Your Clinic?
Ask yourself this:
- Are you struggling with missed calls, dropped opportunities, or front desk staff who aren’t confident on the phones?
- Do you already have a phone system that mostly works, but need a way to improve performance?
If that’s your reality, CallHero is the clear choice. It helps you coach your team, recover revenue, and actually improve patient experience on the phone.
But if your main issue is outdated phone hardware or you need to overhaul how your team communicates internally, 8×8 is worth a look.
Some clinics even use both: 8×8 as the phone provider, and CallHero layered on top to track performance and train the team.
Frequently Asked Questions
No, CallHero isn’t a phone system. It works with your current phones to track calls, coach your staff, and help you stop losing new patient opportunities.
Not at all! It’s a great phone platform. But it’s not designed to help you track booking rates, train your front desk, or show you how much revenue you’re losing from missed calls. That’s where CallHero comes in.
That’s totally fine. CallHero works with most existing phone systems, so you don’t have to switch anything. Just plug it in and start getting better insights.
Medical Disclaimer:
The information presented in this blog post is for educational purposes and should not be interpreted as medical advice. If you are seeking medical advice, treatment or a diagnosis, consult with a medical professional such as one suggested on this website. The Clinic Accelerator Inc. and the author of this page are not liable for the associated risks of using or acting upon the information contained in this article.