MULTISPECIALTY MEDICAL GROUP SERVING ALL CALIFORNIA

I was recommended to come here by my health insurance “concierge” service. I just needed some routine PT to regain strength and mobility after an ankle sprain. First of all: this clinic only does sonic wave therapy, which isn’t what I expected. Whatever, the medical community seems to agree that it’s effective… provided that you can actually receive the treatment. My practitioner was erratic, running 15min late the only two times I saw her. Annoying, but fine, she’s only human, I’m chill. Then she failed to schedule my follow-up. There is no patient portal, you can’t communicate with a real doctor, it’s just a call center, so I called there. I got scheduled, I showed up, she’s not here, called again, scheduled again, showed up again, not here again. This is obviously unacceptable but I also feel like I’m losing my mind. How does one fail to show up for their scheduled appointment with a patient? Twice? How could the system be this broken? Maybe the entire company is having a family emergency right now or something but like why couldn’t anyone tell me in advance. Twice. If you would like to be in a labyrinthine purgatory of miserable call centers and commuting during the work day to a closed clinic, I highly recommend Vital Total Health. However, if you would like your injuries to improve, I would avoid at all costs.

Gauri Iyer

Provider was late to my intake appointment and a no-show for my therapy appointment. No one contacted me to let me know about either of the delays. After waiting for 25 minutes in the hallway outside their unstaffed and locked office for my therapy appointment, they responded to my voicemail letting me know the provider could start making her way over from Walnut Creek and would be an hour late.

Mat Sosna

These folks don't seem like pain management specialists, they seem like addiction specialists. Without even having an in depth meeting with me they diagnosed me with being 'opiate dependent' when i haven't taken ANY pain meds for nearly a year, due to a severe ankle fracture that is STILL not healed. Even with this terrible injury, i've taken VERY FEW pain meds and for a short amount of time, the least dose possible. The Dr's seem VERY VERY paranoid about prescribing any short term pain meds and labeling someone with a diagnosis like 'opiate dependence' is not only a LIE but it's dangerous and unprofessional. Avoid.

L p

Do not waste your time with this organization. I spent the better part of 3 weeks working on just getting an intake telemed appointment. Both times, no one showed up for my appointment. I sat in a virtual waiting room for 10-20 minutes before I had to call the office and get someone to join the call. And that's another thing - the people answering the phones are useless with a capital U. They provide no clear support and seem to have no concrete grasp of how to deal with patients or scheduling. Add this to their facocta web patient portal, and you have an exercise in futility. The ironic thing is - I reached out to them for help dealing with stress. And all they did was cause more of it. Avoid.

John Packowski

I am and have been a pain patient for years. Correct use does not equal abuse unlike what Dr. Salmon does which is use and abuse medication not prescribed to her. google it. She is on probabation and tested positive for multiple things not prescribed to her. She stole xanax from a patient in the ED. Thankful for the nurse who reported her. She also thinks any use of medication makes you a.drug addict. I am not like you I have never abused, gotten high, nor tested positive for any illicit drug nor have I ever tested for anything not prescribed legally to I, and is FDA approved. She was over 30 minutes late to one of the worst pain management appointments I have ever been too.

Ashton Shota