Live Your Best Life Today!

Julia McDonald

My son has been attending Physio services at On the Ball. He looks forward to attending. He has fun but most importantly is building the skills and strength he needs. Physio and assistants are fabulous. Admin staff are very helpful and a delight.

Christina Shields

We had such a great experience working with Jordan to fix our newborn’s torticollis and flat spot. Jordan was wonderful with our daughter. She also reassured us and explained everything clearly so we could continue the exercises at home easily. The facilities themselves are also nice and the front desk staff are super friendly and kind. Highly recommend!

Amanda Galipeau

I found this centre on my own after a neonatologist suggested my infant see a physiotherapist, and I know I made the right choice! Staff are all so great with kids of all ages, facilities are clean and cheerful. When our paediatrician asked where we were going, she told me unprompted it’s known as a great program! We are continuing to see Nadine and she’s been essential to helping my baby make progress.

Ferial Ka

Kristi is amazing with my infant son—kind, patient, and incredibly knowledgeable. She makes every session comfortable and effective, and we’ve seen great progress. Highly recommend!

Bre.

We were really hoping for meaningful support from occupational therapy, but unfortunately our experience was disappointing. We spent a lot of time during intake explaining our situation in detail, including the challenges of managing twins and our specific concerns. However, once sessions began, it felt like that information wasn’t fully carried forward or meaningfully reflected in the approach. Many of the strategies suggested were very general and similar to what is widely available online. We were expecting more individualized, practical guidance tailored to our family’s situation, especially given the added complexity of two toddlers at the same stage. Our primary concern didn’t feel adequately addressed, and when we raised it, we were told that “these things take time.” While we understand that progress isn’t immediate, we did not see improvement over multiple sessions, and in some ways things became more difficult. Some recommendations also didn’t feel realistic for our current capacity—for example, suggestions that require a level of energy, coordination, and outing readiness that is difficult to manage while severely sleep-deprived and caring for twins. Overall, we were looking for more personalized, actionable support and clearer direction. This experience did not meet those expectations.