CPRI Medical & Rehab

I had an excellent experience with Dr. Rassem. She was kind, compassionate, highly professional, and clearly very knowledgeable. What stood out most was her thoughtful and analytical approach. My symptoms are somewhat difficult to describe and could easily have been dismissed, but she took the time to listen carefully, explore the full context, and genuinely try to connect the dots. The EMG itself was essentially painless and much easier than I expected. I left feeling heard, respected, and very well cared for. It’s always reassuring to meet a physician who combines strong clinical expertise with genuine empathy.

Benoit Miot

Unfortunately, this clinic failed to provide the level of respect, professionalism, and privacy that elderly patients should expect in a medical setting. Today, my mother attended the clinic for an appointment that had been booked by the clinic. When she arrived, a staff member told her that she did not have an appointment. My mother explained that she keeps a notebook in which she records all her appointments and was certain that the appointment had been scheduled. Instead of calmly checking the clinic’s records, the staff member argued with my mother, raised her voice, and repeatedly suggested that my mother was mistaken and did not know what she was saying. She also suggested unreasonable alternatives, including travelling to another city for care. After the clinic reviewed my mother’s chart, it was confirmed that my mother did, in fact, have an appointment. This clearly shows that the issue was not my mother’s mistake. Despite this, the staff member continued to argue with her rather than acknowledging the error or offering an apology. The staff member also discussed my mother’s health concerns loudly enough for other patients and staff members to hear. This was inappropriate and raises serious concerns regarding my mother’s privacy and confidentiality. When my mother asked to speak with a supervisor, the staff member stated that she was the person in charge and continued arguing with her. The manner in which she communicated with my elderly mother was aggressive, disrespectful, and completely unacceptable in a healthcare environment. My mother has also requested during several previous appointments that a medical resident not conduct her follow-up appointments. Rather than respectfully addressing her concerns and explaining her options, the staff member continued to challenge and argue with her about this request. I would also like to recognize another staff member named Amy, who treated my mother with kindness and understanding. Amy remained calm, smiled, reviewed the situation, and helped my mother determine what had happened with her appointment. Her respectful and professional behaviour demonstrated the standard of care and communication that all patients should receive. My mother returned home with a severe headache and remained upset for the rest of the day because of the yelling and the way she was treated. This incident raises serious concerns regarding staff conduct, patient dignity, privacy, communication, and the treatment of elderly patients.

Dina Abed

Dr. Mian took the time to listen and understand my symptoms. He was able to come up with a treatment plan that so far has been very effective. My experience with PRP has been exceptional. I am forever grateful to Dr. Mian for his care and expertise.

Pardeep Atwal

Okasna Bobyr is a horrible person She yelled at me over the phone cause I missed him appointment. They are supposed to email me a reminders about the appointment that was made 2 1/2 months ago and the Office never emailed me once Oksana Yelled at the top of her lungs verbally abusing me over and over again, hanging up on me and me trying to call back to speak to a manager or even speak to the doctor. I yelled help and she would not even let me talk to the doctor because of my pain. I was trying to get in with the doctor. I told her the pain that I had I could not miss the appointment. She threatened me not even knowing who I was called me stereotypical names stay away from this institution they do not take care of their patience. I have everything recorded please feel free to reach out to me. daddy sit here sit here she would hang up on me multiple times when I begged her that I need to see the doctor. I’m in so much pain I’ve been waiting for this appointment. She would not take any that consideration like I was just caged animal she was treating me like abused animal. No human should go to the abuse that Oksans put me through.

Tang International

This facility is a joke. I was interviewed by a student which was fine. It’s what came after that made me leave the clinic. After my interview I was told to wait for a dr. Ho After 45 mins I was still waiting. There was no one in the office so I wondered why I was kept waiting. I could hear laughing and joking around from a closed office across where I was waiting. I’m not sure what was funny but I felt uncomfortable with this laughter so I left. I don’t think this clinic is very serious about helping their patients. Looks like I will try again to have someone help my heel pain. My advice is to do your research before booking. Lesson learned.

Jeannine