Changing Lives Through Compassionate & Exceptional Care

I had a great first session with Steve to help deal with balance issues related to neuropathy. He asked tons of questions and did a thorough assessment of strength in my arms & legs. He finished with a good explanation of different exercises which I can use. Very impressed!

David Berg

It was a pleasure working with Arrowhead Physical Therapy! The entire team is wonderful and always friendly. Steve and Caleb were thorough with my treatment and very approachable throughout the entire process. I am so thankful for them and their dedication to my treatment. I highly recommend Arrowhead PT!

Maddie McGovern

This place changed my life, from the hopeless and nearly crawling to confidently walking and soon running. I can’t thank enough in words on how much work and patience was put into me and still continues. The owners (Linda and Steve) are there every day and showing their care to most of the patients and more than that they must be treating those employees very well, to keep them for years. I have the pleasure to work with Sharon and Caleb (PT) and Terry (massage) and I can tell that for the past two years I’ve experienced only positive feelings, encouragement, confidence, and gratitude. The place is equipped with everything, however more importantly is the knowledge and expertise, patience and kindness, the therapists and the staff is equipped with. Thank you!

Liliana Stadnic

I can't say enough good things about what Steve and his staff have done for me. They helped me build my shoulder back to it's original state. Maybe better! Thank you so much! It's like family here.

Don Sturgill

*****Updated on June 11, 2025. I got another bill for the so-called remaining balance for $13. 38. So I called the office to solve this issue and over-charged bill of each $19.03 for the two visits (total over charged money is $38.26). Later on the same day Linda, the owner called me so I explained again of the charged services which I did not get. I requested the refund. Linda said she appreciated my openness and understood my sayin. However, she couldn't refund the money due to the contract with the insurance.Ass a courtesy, she would waive the balance of $13.38. OK, I appreciate her gesture and accept her apology, but she needs to give my money back. She said the provider wrote down the codes, so she charged me accordingly. She implied nothing was wrong with the charge. Like I told her so many times during the two phone conversations, I didn't get the manual service of 15 min. at all at the first visit. And I got 1 (not even 2 min.) min of hand treatment during the 2nd visit. I asked her to check the security camera to confirm my words. But she said she didn't have that system. The easiest thing for her to amend this messy dishonest practice is to give my money back and tell the providers to charge bills honestly for her business sake in the long run. But she refused that solution by saying she couldn't do it. If Linda hadn't called me, I would have paid the balance since it was not a big number. But after the initial conversation, I was quite unpleasant and shocked with her contract explanation. Also, I spent over 15 min to settle the issue. So I was not happy. If she just waived the balance of $13.38, I would have moved on, and I wouldn't ask for the $24. 62 refund. However, I got the second bil, and I again spent time explaining the same thing over and over to two people(Linda and Wendy). This is ridiculous and absurd. This kind of thing should never happen in the first place. If that happens, it should be corrected right away. ***** May 11, 2025. I did not have any intention of writing a review after twice visits. However, after Linda, the owner, called, I have a strong shared my experience. I went there for a frozen shoulder treatment. On the first visit, I had to wait over 20 min. for an initial evaluation. When I started the exercise, more than 30 to 40 min passed already from my time slot. After the exercise, there was no manual hand treatment at all. I was asked to leave. So I asked for a hot pack. The office charged me for Manual therap tech regions -EA 15 min. (CPT code 97140 $19.03). On the second visit I did exercise activities then I got a hand treatment for max. 1 min. It was so disappointing, but I got charged for a 15 min manual therap. Today Linda called me to listen to my feedback. I told her the therapist is a very likable person, but I was not happy with the treatments. She suggested me to change the therapist in the future, and I agreed to do so if I need to go back. It is close to my home so I prefer that idea. At the end of the conversation, I asked her to waive $13. 38 for the 1st visit fee since I didn't get a hand treatment at all. Because she said she wanted to make it right, I requested the remaining balance waived. What Linda told me is that since she has a contract with my insurance company, she can't waive the fee and otherwise she will get audited by the insurance. I thought it was kind of a joke, so I asked 3 times to waive the fee since I felt it was not fair to pay for the service which I didn't get. Her answer was the same; she can't waive the fee due to the contract. She took over 20 min of my time while getting what she wanted, but she gave me very absurd explanations. Well either she does not know about the insurance ( I doubt it) or she thinks I am dumb/naive. It is totally up to the facility what to charge. She earned a total of $200.77 for the first visit and $132. 42 for the 2nd visit. She couldn't give up $13.38 by telling me nonsense.

AZ SUN